Frequently Asked Questions

1 – Do I need to sign-up to the site to buy?
No, sign-up is not required but it is recommended.
To sign-up you need to click on the upper right of the item registered or, alternatively, before confirming an order.
If you would place an order without sign-up, you need only fill the forms for billing and shipping informations.

2 - When is my order confirmed?
Once payment is received, your order will be processed within 2 working days. The shipment is carried out by the Italian Post Office - SDA or by DHL (depending on the geographical area), which will send the goods within 24/72 hours.

3 - What are the shipping costs?

Shipments are made by courier. For any shipment are applied the following rates:

Any customs duties on products are totally applied to the customer

Currently we can't ship to Countries not listed in the table above.

4 - What should I do if a package arrives tampered with, opened or damaged?
In the event that the packaging has been tampered with, opened or damaged, you must accept the package from the courier with a signature and request to check the box, indicating the type of problem found. In this way we will have the opportunity to open the appropriate insurance practice. Without warning, the product is considered delivered correctly; all the documents in the outside pocket of the package should be conserved. The courier is obliged to deliver the package only after the signing of the delivery docket.

5 - What happens if the courier does not find me at home?
The courier makes two attempts for delivery, after which the package will remain in storage at the nearest Post Office.
At the time your order is shipped, a tracking number will be sent to follow the route of your parcel.

6 - When do I receive my invoice?
An invoice is sent to the customer by email and with the goods.

7 – Can you add items not in stock to cart?
Generally not. It should however be stated that the system updates inventory every hour and it can happen that an item may result in being available and for sale. In such cases you will be contacted immediately.

8 - What are the payment methods?
On our website you can pay by credit card, debt card and PayPal

9 - How can I make a return or exchange goods?
To return a product not compling with the order, or to exercise the right to a refund pursuant to art. 64 of Legislative Decree no. 205/06, you must send a written notice to ecommerce@bottaeb.it no later than 10 working days of receipt. The items must be returned intact, in the same state in which they were received and in their original packaging. Once goods are received, a verification of the condition will be made and an eventual exchange or refund.

The costs of return shipment are covered by the customer. Their cost is:

Return from Italy: 8.00 €
Return from EU Countries: 15.00 €

The cost of return will be retained from the order refund.

10 - Can I cancel an order?
To cancel an order you must contact us before receiving the notification of the dispatch and in any case no later than 1 day from the order.

11 - How can I check the status of my order?
To check the status of your order, you have to access your account and click on "Customer Orders."
At this point you can check status by which can be:

• "Waiting":  awaiting payment
• "In progress": our employees are preparing the order for shipping
• "Sent": the products have been delivered to the courier. In this case you will receive an e-mail from the courier with a link and a tracking number to follow your order's shipment