Terms of sale

Terms and Conditions

1. General Provisions

These general terms and conditions govern the purchase of products sold through www.bottaeb.it (hereinafter referred to as "the Website"), owned by Botta & B S.r.l., with registered office at Corso Nizza 1, 12100 Cuneo (CN), VAT No. 01770300042.
Purchasing products through the Website implies full acceptance of these terms and conditions by the user (hereinafter referred to as the “Customer”).

2. Scope of Application

These terms apply to all sales made by Botta & B S.r.l. both to consumer customers (natural persons purchasing for purposes unrelated to their business activity) and to professional customers (with VAT number), unless otherwise specified for each category.

3. Product Information

All products are clearly and transparently described in the relevant technical sheets published on the Website, in accordance with applicable law. Product images are for illustrative purposes only and may slightly differ from the actual product appearance (for example, due to display resolution or screen quality).

4. Prices

All prices are in Euro (€) and include VAT, unless otherwise indicated for sales to non-EU countries. Shipping costs and customs duties are not included unless explicitly stated and shall be borne by the Customer.

5. Order Process

To place an order, the Customer must:

Select the products and add them to the cart;
Complete the order form in all its parts;
Accept the Terms and Conditions;
Proceed with the chosen payment method.
The sales contract is considered concluded when the Customer receives an order confirmation email.

6. Product Availability

Product availability is indicated on the Website. Should a product become unavailable after ordering, the Customer will be promptly notified and may choose to receive a full refund or wait for the item to be restocked.

7. Shipping and Delivery

Shipping methods and costs are described in the "Shipping" section. Deliveries are carried out by courier. Delivery times are indicative and not binding. Botta & B S.r.l. is not responsible for delays due to force majeure, customs operations, or events beyond its control.

8. Payment Methods

Payment can be made via:

Credit/debit card
PayPal
Scalapay (3 interest-free installments)
Bank transfer in advance
Cash on delivery (only for Italy)

9. Right of Withdrawal

Consumer Customers may withdraw from the contract, without giving any reason, within 14 working days from delivery (Articles 52 et seq. of Legislative Decree 206/2005).
To exercise the right of withdrawal, the Customer must send written notice to ecommerce@bottaeb.it or use their account on the Website.

The product must be returned intact, in its original packaging, and with all accessories included.

Return shipping costs are entirely borne by the customer and are as follows:

Returns from Italy: €8.00
Returns from the EU: €15.00
Returns from extra-EU Countries: €40.00*

* Returns from non-EU countries may be subject to import duties. These charges are the responsibility of the customer and will be deducted from the refund amount. A customs invoice will be provided as proof of any duties applied to the shipment.

10. Legal Warranties

All products sold to consumers are covered by a 2-year legal warranty for non-conformity under the Consumer Code. If a defect is found, the Customer is entitled to free repair or replacement. Alternatively, they may request a price reduction or contract termination, as provided by law.

11. Liability

Botta & B S.r.l. is not liable for indirect damages, data loss, service interruptions, or loss of profits resulting from the use of or inability to use the Website.

12. Personal Data Protection

Personal data is processed in accordance with EU Regulation 2016/679 (GDPR). For more information, please refer to the “Privacy Policy” section of the Website.

13. Applicable Law and Jurisdiction

The sales contract is governed by Italian law.
These General Terms and Conditions of Sale, and consequently the contracts concluded with Users, are governed by Italian law.
Any disputes arising from the interpretation, validity, or execution of these Terms shall be subject to the exclusive jurisdiction of the court of the User’s place of residence or domicile.

Alternatively, consumers may submit a complaint through the European online dispute resolution platform (ODR) and, where applicable, contact a dispute resolution body via the link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=IT