Shipping and returns

SHIPMENTS

Shipments are handled via express courier. Shipping costs and free shipping thresholds are applied as follows:

We currently DO NOT ship to countries outside of those listed in the table above.

Non-EU Shipments

Shipments to non-EU countries are delivered on a DDU (Delivered Duty Unpaid) basis. Product prices displayed on the website do not include local VAT, taxes, or import duties. These charges are the recipient's responsibility and must be paid directly to the courier upon customs clearance.

Delivery Times & Tracking

• Order Processing: Orders are processed Monday through Friday (09:00 AM – 01:00 PM CET). Orders placed during weekends or public holidays will be processed on the next business day.

• Delivery Time: Delivery typically takes 1 to 5 business days from dispatch. Processing times may be slightly longer during sales or promotional periods.

• Tracking: Once your order is shipped, you will receive an email from the courier with your tracking number and a link to monitor your shipment.

Order Delivery & Inspection

Upon delivery, please carefully inspect the condition of the package:

• If the box or sealing tape appears damaged or tampered with, please sign for the package with reservation ("subject to control") or refuse the delivery altogether.

• In case of any irregularities, promptly report the issue to the courier and contact our customer care team at ecommerce@bottaeb.it.

• If the shipment cannot be delivered or is refused due to reasons attributable to the customer (e.g., incorrect address, recipient absent, incorrect phone number), any return shipping costs, storage fees, or customs duties will be deducted from the final refund.

RETURNS & CANCELLATIONS

1. Right of Withdrawal & Timeframes

In accordance with the Consumer Code (Italian Legislative Decree 206/2005), if you are purchasing as a private consumer (without a VAT number), you may request a return for one or more items within 15 days of receiving your order.

You can initiate a return request directly from the Returns section of your user account or by emailing ecommerce@bottaeb.it. Unused items returned without prior authorization will not be accepted.

2. Return Acceptance Conditions

To be approved for a return, the merchandise must fulfill the following conditions:

• Item Condition: Products must be unworn (except for normal fitting), unwashed, unaltered, and undamaged.

• Tags & Seals: All original tags and security seals must remain attached to the garment.

• Original Packaging: Items must be returned in their original packaging (including branded boxes, dust bags, or accessories). The shoe box is considered an integral part of the product: it must not be damaged, written on, or used as the outer shipping container with direct adhesive tape.

• Returns must be shipped from the same country where the order was originally delivered.

3. Return Options

A. Size Exchange / Replacement

You can request a size/color exchange or substitute the item with a different product, subject to availability.

• The first return for a size exchange or replacement is FREE of charge (Italy & EU).

• If there is a price difference, our support team will guide you through the adjustment payment.

B. Return for Refund

If you opt for a monetary refund, the return shipping fees are to be covered by the customer and will be deducted directly from the refund amount:

• Italy: €10.00

• European Union (EU): €20.00

• Non-EU: €30.00 + Customs Duties

⚠️ IMPORTANT – Customs Duties & Charges for Non-EU Returns:
For all returns originating from countries outside the European Union (e.g., United Kingdom, Switzerland, USA, etc.), any return import duties, taxes, or customs clearance fees charged to Botta & B Srl are entirely the customer's responsibility.
These charges will be added to the fixed shipping rate (€30.00) and deducted directly from your final refund.
Upon request, Botta & B can provide the official customs invoice/documentation certifying the fees incurred for the shipment.

4. Refund Processing & Methods

• Once your return request is approved, we will send you a pre-paid return shipping label via email. Simply affix it to the parcel and drop it off at a pickup location of your choice (Punto Poste for Italy, UPS Access Point for international locations).

• Refunds will be processed within 3 business days of receiving the parcel at our warehouse, following a successful quality check.

• The credit will be issued to the original payment method used at checkout (Credit Card, PayPal, Bank Transfer, or Store Credit).

• Original shipping charges and additional fees (such as cash-on-delivery surcharges) are non-refundable.